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Knowledge base
Candidate Support
Citizenship & Work Rights Checks
2
Why has my Right to Work Check been rejected?
How do I complete a Citizenship and Work Rights Check?
WorkPro ID
6
What is a WorkPro ID and what is it for?
Where can I find my WorkPro ID?
Why do I need the WorkPro ID?
I can't find my WorkPro ID in my emails.
If I provide my WorkPro ID to a company, what can they see?
View all 6
Inductions & eLearning
10
I've just completed an eLearning module. What happens next?
I have completed a WorkPro eLearning module and another company has asked for the same module. Do I need to do it again?
I've logged in to do my modules, but the screen is blank, slow or freezes
I got a notification that my elearning module is expiring. What do I do?
I received an email that an eLearning module is expiring. How do I re-do it?
View all 10
Employment Medical Checks
13
How do I complete a request for an Employment Medical Check?
I need to change my Employment Medical Check appointment
What is involved in an Employment Medical Check?
How long will it take to book an appointment once I submit my Employee Medical Check request?
Why have I been asked to undertake a pre-employment medical examination
View all 13
Police Checks
30
My police check has been referred. How long until I know the outcome?
Can I contact the Australian Criminal Intelligence Commission (ACIC) directly about my police check?
What is the Australian Criminal Intelligence Commission (ACIC)?
What is an Australian national police check?
What information is disclosed in an Australian police check?
View all 30
Probity Checks
5
How do I complete a 100 Point ID Check?
How do I complete a Probity Check?
How do I complete an Address History Check?
How do I complete a Social Media Check?
How do I complete an Adverse Media Check?
Token Number
3
What is a Token?
I haven't received a Token
My employer sent me a Token, but I didn't receive the invitation
Username and Password
11
I’ve forgotten my WorkPro username
I have forgotten my WorkPro password
How do I know if I have previously registered for a WorkPro account?
Which web browser should I use for accessing the WorkPro platform?
What is CAPTCHA code?
View all 11
Reference Checks
11
What is a reference check?
What is the difference between a background check and a reference check?
Is a reference check valuable as part of a recruitment process?
What questions does a Referee typically ask?
How does an online reference check avoid discrimination and fraud?
View all 11
WorkPro Login
8
I've logged in successfully but can't see any tasks
Can I complete WorkPro on any device?
How do I find out about my shifts/roster?
I've got a question about my pay. Who do I talk to?
How do I sign up to WorkPro?
View all 8
Privacy & Security
6
What is WorkPro's Privacy Policy?
I want my data to be removed from the WorkPro database
How does WorkPro manage data security?
Is WorkPro Security Accredited?
What details can an employer see in my WorkPro profile?
View all 6
Working with Children and Vulnerable People Check
2
Can I apply for a Working with Children and Vulnerable People Check through WorkPro
How do I complete a Working With Children and Vulnerable People Check?
Licence/Ticket & Documents
4
I received an email from WorkPro that my licence is expiring. How do I renew my licence in WorkPro?
How do I upload Vaccination Information?
How do I upload a licence/ticket?
I am having issues uploading my documents.
Candidate Knowledgebase
1
View More Candidate Support Articles
NZ Ministry of Justice Checks
3
How do I complete a Ministry of Justice Check?
What ID Documents Do I Need for an MoJ Check?
I Do Not Have Acceptable ID for an MoJ Check
Australian Federal Police Check
1
How do I complete an Australian Federal Police Check?
Business Support
Subscriptions, Implementation, Storage
11
What is WorkPro's implementation process?
What is included in a WorkPro eLearning subscription?
Can WorkPro be configured?
How long does a candidate’s information appear in my dashboard?
View More Business Support Articles
View all 11
Citizenship & Work Rights Checks
13
What is WorkPro's citizenship and work rights function?
Does VEVO offer an automated work rights service?
How does the WorkPro VEVO polling function work?
What is a change to a right to work?
What happens in WorkPro if a candidate’s right to work changes?
View all 13
eLearning
6
What is the cost of a WorkPro eLearning subscription?
How does a WorkPro eLearning subscription work?
How is the WorkPro eLearning delivered?
Does a WorkPro eLearning module expire?
How do I produce an eLearning certificate?
View all 6
Employment Medical Checks
15
How do I cancel an Employment Medical Check for a candidate?
How do I send a candidate request for an Employment Medical Check?
When will the Employment Medical Check results be available?
Why does the cost of an Employment Medical Check vary?
What is an Online Medical History Questionnaire (with Dr review)?
View all 15
Integrations
5
Fasttrack
Bullhorn
Jobadder
SmartRecruiters
Which platforms does WorkPro integrate?
Police Checks
5
How does WorkPro administer an Australian police check?
How do I verify a WorkPro Police Check?
The candidate's police check is 'Referred'. How long does it take to finalise?
Can I escalate a Police Check Result?
How do I purchase police checks?
Probity Checks
15
What databases are used for anti-money laundering and counter terrorism checks?
What is a Citizenship and Work Rights Check?
What is an Address Verification check?
What is a Social Media Screening check?
What is a Driver Licence Check?
View all 15
Reporting
4
MoJ Reconciliation Report
Medical Check Reconciliation
Police Check Reconciliation
Probity Check Reconciliation
Sending Requests
4
Using a Training Package Token
Can a new request be sent to the same candidate working for the same company?
How do I send a candidate request?
Candidate request reminder frequencies
Reference Checks
12
Is it possible to make certain reference check questions mandatory?
If the candidate provided referee details in their CV, is it possible to automatically send these referees a reference request and skip the requesting step?
What is a Reference Check
I use WorkPro and Bullhorn. If I use the reference checking service, will the data also automatically be stored within Bullhorn against the candidate record?
Can the candidate pay for their reference check using WorkPro?
View all 12
Licence, Ticket & Document Management
6
How do I manage my licences and tickets subscription?
How I create a document in WorkPro to collect from my candidates?
I received an alert that a candidate licence/ticket is expiring. What happens now?
What is the best way to see all expirying or expired licence and tickets?
Candidate Licence Retention Periods
View all 6
WorkPro Login
1
Can I turn on Multi Factor Authentication (MFA) and Single Sign On (SSO)?
Security
2
Security Statement
Risk Solutions Australia (WorkPro) ISO27001 Certificate