WorkPro is an organisation accredited by the Australian Criminal Intelligence Commission (ACIC) as a third-party national police check partner.
Accredited in 2012, WorkPro is highly experienced in managing background checks across a broad range of industries.
WorkPro offers a simple, secure process, available on any device, and the ability to return results within minutes! Here is how our process works:
STEP 1: CANDIDATE REQUEST
A registered WorkPro customer sends an electronic request from the WorkPro platform to complete the national police check application.
STEP 2: APPLICATION PROCESS
The candidate receives the email request and completes the application online, providing relevant personal information, supporting identity documentation and consent.
STEP 3: IDENTITY AND CONSENT
As part of the application, the candidate will upload 4 forms of identity against strict categories and provide electronic consent.
Identity document categories are as follows:
- One commencement of identity document
- One primary use in the community document
- Two secondary use in the community documents
Refer to WorkPro's Applicant ID Requirements for a list of acceptable documents,
You can confirm these requirements on the ACIC website here.
STEP 4: VETTING AND SUBMISSION
Once the check is 'submitted', WorkPro's vettiing team will compare, confirm and accept the authenticity of the identity documents, and submit the application for processing to the criminal database via a secure on-line portal.
STEP 5: THE OUTCOME
NDCO
If no potential matches are found, an instant result or initial clear is returned, known as a ‘NDCO’ (no disclosable court outcome). This means there is no police history information recorded for the individual’s details as submitted and the result is returned to WorkPro’s secure portal. The customer is alerted via email that the result is finalised.
Referred and matching for persons of interest
An initial check may return as ‘referred’ when a potential match against a person of interest (POI) is returned. In this case, the check is referred to the police agency where the relevant information is held, and the agency determines whether the applicant is the same person as the POI - this is known as ‘matching’.
In some circumstances, the police agency may need additional information to assist with making a matching decision. If this is the case, the agency will raise a request for further information, generally in the form of additional personal details, such as previous addresses, photo ID or asking an applicant attend a police station to submit a fingerprint sample.
If the police agency determines that the applicant is not a match with the person of interest, the referral result is NDCO.
Confirmed match and vetting of disclosable information
If the police agency determines that the applicant is a match with the person of interest, the check moves into the vetting stage. Here, relevant legislation and information release policies are applied to determine the type and amount of information about the candidate that can be released. The check then goes into the final vetting stage.
The police agency in the state or territory in which the accredited organisation (that is, WorkPro) has its registered business reviews vetted results and applies its own legislation and policies to determine what information may be released to the accredited organisation.
DCO
This information is returned as a ‘DCO’ (disclosable court outcome) result. This means there is police history information recorded for the individual’s details as submitted. Specifically, a record of court convictions and findings of guilt, subject to the application of relevant spent conviction legislation in the relevant jurisdiction.
STEP 6: DELIVERY OF RESULTS
At the end of the process, a National Police Certificate (NPC) is issued, outlining the results of the check:
- NDCO No police information held against the applicant or no information that can be released according to the purpose and category of the police check
- DCO Police information is available that can be released