A new request can be sent to the same candidate working for the same company UNDER THE FOLLOWING CONDITIONS:

1. If the candidate has not used the first Token, i.e in the Request Tracking filter, the Token Used Date is blank.

2. Even if the candidate has not entered the Token, if you do send a new request to the candidate, they will not receive the request if it is within 30 days. After 30 days, if the Token has not be used, the candidate will receive a new request and new Token. The first task will remain outstanding. You can delete the first request.

3. If the candidate has used the Token and the new request contains exactly the same tasks, you can send a new request, they can log in and enter that Token, but it will display that all tasks are complete and current. The results will appear in the customers private dashboard.

4.  If the request contains new tasks, the request will be sent and can be actioned by the candidate.