Subscriptions, Implementation, Storage 12

• What is WorkPro's implementation process?
• What is included in a WorkPro eLearning subscription?
• Can WorkPro be configured?
• How long does a candidate’s information appear in my dashboard?
• View More Business Support Articles

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Citizenship & Work Rights Checks 13

• What is WorkPro's citizenship and work rights function?
• Does VEVO offer an automated work rights service?
• How does the WorkPro VEVO polling function work?
• What is a change to a right to work?
• What happens in WorkPro if a candidate’s right to work changes?

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eLearning 6

• What is the cost of a WorkPro eLearning subscription?
• How does a WorkPro eLearning subscription work?
• How is the WorkPro eLearning delivered?
• Does a WorkPro eLearning module expire?
• How do I produce an eLearning certificate?

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Employment Medical Checks 15

• How do I cancel an Employment Medical Check for a candidate?
• How do I send a candidate request for an Employment Medical Check?
• When will the Employment Medical Check results be available?
• Why does the cost of an Employment Medical Check vary?
• What is an Online Medical History Questionnaire (with Dr review)?

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Integrations 5

• Fasttrack
• Bullhorn
• Jobadder
• SmartRecruiters
• Which platforms does WorkPro integrate?

Police Checks 8

• How does WorkPro administer an Australian police check?
• How do I verify a WorkPro Police Check?
• The candidate's police check is 'Referred'. How long does it take to finalise?
• Can I escalate a Police Check Result?
• How do I purchase police checks?

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Probity Checks 15

• What databases are used for anti-money laundering and counter terrorism checks?
• What is a Citizenship and Work Rights Check?
• What is an Address Verification check?
• What is a Social Media Screening check?
• What is a Driver Licence Check?

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Reporting 4

• MoJ Reconciliation Report
• Medical Check Reconciliation
• Police Check Reconciliation
• Probity Check Reconciliation

Sending Requests 4

• Using a Training Package Token
• Can a new request be sent to the same candidate working for the same company?
• How do I send a candidate request?
• Candidate request reminder frequencies

Reference Checks 15

• Is it possible to make certain reference check questions mandatory?
• If the candidate provided referee details in their CV, is it possible to automatically send these referees a reference request and skip the requesting step?
• What is a Reference Check
• I use WorkPro and Bullhorn. If I use the reference checking service, will the data also automatically be stored within Bullhorn against the candidate record?
• Can the candidate pay for their reference check using WorkPro?

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Licence, Ticket & Document Management 6

• How do I manage my licences and tickets subscription?
• How I create a document in WorkPro to collect from my candidates?
• I received an alert that a candidate licence/ticket is expiring. What happens now?
• What is the best way to see all expirying or expired licence and tickets?
• Candidate Licence Retention Periods

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Security 2

• Security Statement
• Risk Solutions Australia (WorkPro) ISO27001 Certificate

Document Analysis, Document Verification Service & Biometric Facial Verification 3

• What is WorkPro's Document Analysis Solution?
• How does WorkPro's Document Verification Service work?
• What is a Document Verification Service (DVS)

Multi-Factor Authentication 10

• How does Multi Factor Authentication (MFA) keep our company data safe?
• Do all users need to have Multi Factor Authentication set up through their mobile, or is it possible to set up an email authentication process?
• When our organisation deploys Multi Factor Authentication, where will email alerts be sent?
• What is Multifactor Authentication (MFA)?
• Why is WorkPro implementing Multi Factor Authentication?

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Biometric Facial Verification 8

• Where is the candidate's facial image stored?
• How can we support candidates if biometric has failed?
• Why WorkPro Uses Biometric Facial Verification
• Once the biometric has been checked, is the facial image stored?
• What WorkPro services will use biometric facial verification?

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