Reference Checks

Are reminder emails sent to referees when conducting a Reference Check?
Great news. You will not need to manually follow up a referee on outstanding Reference Checks sent via the WorkPro platform - we take care of this for you!...
Wed, 18 Aug, 2021 at 7:04 PM
If a candidate makes a mistake, is it possible to edit or delete a referee and add a new referee in the candidate profile and re-send the reference
Yes, if a candidate makes a mistake, they can edit the referee and submit it, as long as the referee has not opened the questionnaire link.
Fri, 15 Aug, 2025 at 1:27 PM
Once the candidate has completed their referee information and 'submitted' the request, is it automatically sent to the referee?
This depends on your configuration. If you have configured your account to not check the referees before sending, then as soon as the candidate has ente...
Fri, 15 Aug, 2025 at 1:29 PM
If a candidate's referee does not respond after 3 reminders, can a client request a candidate to provide a new referee in the same request?
You can remove a referee at any time, prior to the referee starting the reference. You can log in to the reference, remove one referee (based on the above ...
Fri, 15 Aug, 2025 at 1:30 PM
Our company uses WorkPro within FastTrack. Will the reference data be automatically stored within FastTrack against the candidate record?
Yes, if you use Referoo within FastTrack, you can expect the result of every candidate reference check to be stored dynamically and natively within FastTra...
Fri, 15 Aug, 2025 at 1:31 PM
How can I be sure it is not the applicant completing the reference?
The reality is that if you choose to utilise an automated and online system to administer your reference checks, you need to have done your homework on the...
Fri, 15 Aug, 2025 at 1:32 PM
Where can I see the status of a reference check?
The WorkPro dashboard displays real-time progress for each reference check request. Statuses include: Sent, In Progress, Finalised. You can view these in...
Mon, 18 Aug, 2025 at 10:27 AM
Does WorkPro send automatic reminders for outstanding reference checks?
Yes, WorkPro automatically follows up with referees who haven’t completed a check. Details: Email reminders are sent at regular intervals (day 2, and day...
Mon, 18 Aug, 2025 at 12:08 PM
Can I see the contact details of a referee?
Yes, you can view the contact details provided by the candidate for each referee. Details: Contact details appear in the reference request screen and in ...
Mon, 18 Aug, 2025 at 4:09 PM
How is the reference check certificate returned and viewed?
Completed reference check reports are stored in the candidate’s WorkPro profile for easy access. Details: The certificate/report is automatically generat...
Mon, 18 Aug, 2025 at 4:10 PM