When there is an issue submitted a WorkPro request via the integration, the WorkPro Package will be marked as 'Rejected'

Refer to the error message displayed for further details. 

Possible reasons for errors include: 

• Insufficient data on candidate record
• Duplicate package request 
• User sending the request does not have access/permission to do so:
  • site access restrictions
  • user roles not/incorrectly assigned within WorkPro 

If you are unable to identify the cause of the issue, please email [email protected]