Sometimes referees may take longer than expected to complete a reference check, or they may not respond at all. This is common and can be managed without disrupting your application.

Here’s what usually happens:

• Automatic reminders
  The system will send your referee follow-up reminders to encourage them to complete the request.
  
  
• Employer or recruiter support
  If there’s still no response, your employer or recruiter may contact you to check whether the referee’s details are correct or if you’d like to nominate someone else.
  
  
• Updating details
  If your referee’s email or phone number is out of date, you can provide updated details so the request can be resent.
  
  
• Replacing a referee
  If a referee remains unresponsive, you may be asked to provide a new referee so the process can continue.
  
  

If you’re concerned about delays, it’s a good idea to give your referees a heads-up before they receive the request. This helps ensure they’re expecting it and are more likely to respond quickly.