A National Police Check (also known as a Nationally Coordinated Criminal History Check) can sometimes be 'Referred'.

There are many reasons as to why some police checks may be referred and take longer than others to be finalised. Some reasons include:

• The individual has a common name, or a name that matches with many potential persons of interest
• Transferring information between various State and Territory police agencies before the information can be vetted and/or released
• The relevant police agency has inaccurate or incomplete records which need to be investigated before the check can be finalised
• Old police history associated with a possible match requires manual collection and processing of hard copy records
• Workloads within each police agency

The actual process undertaken is manual and the time taken differs between State, Territory and is dependent on the workload of that Agency.

Normally, around 95% of Referred checks are finalised in 10 business, with a small number outside of this period.

Information about the delays and the formal communication provided to WorkPro can be found here. 

The ACIC works tirelessly but methodically to ensure that all checks are finalised as efficiently as possible. Unfortunately there is nothing that you or WorkPro can do to influence how long this process takes.