WorkPro is an organisation accredited by the Australian Criminal Intelligence Commission (ACIC) as a third-party national police check partner.

Accredited in 2015, WorkPro is highly experienced in managing background checks across a broad range of industries.

WorkPro offers a simple 3-step process (available on any device), and the ability to return results within an hour! Here is how our process works:

STEP 1: CANDIDATE REQUEST

There is two ways that the request process works.

(a) A registered WorkPro customer sends you an electronic request from the WorkPro platform to complete the national police check application

(b) If a company does not send you a request and  you want to purchase your own police check, you can use our secure website Australian Police Check to complete and pay for a check.

STEP 2: SIGN UP

Sign up with an email address and set your own password.

If you have received a request from a company, enter the single use Token. You will skip this step if you are using the Australian Police Check portal linked above.

STEP 3: PERSONAL DETAILS, IDENTITY UPLOAD AND CONSENT

(a) Enter 4 fields of personal information.

(b) Upload your Identity Documents.

Prior to 1 July 2018, police checks required an applicant to provide what was known as 100 points of identification. Today, following the implementation of the National Identity Security Strategy, a police check now incorporates the requirement for an applicant to provide four forms of identification against strict categories and provide express informed consent. 

Identity document categories are as follows:

• One commencement of identity document
• One primary use in the community document
• Two secondary use in the community documents

Whilst a commencement document may be relatively easy for an Australian Citizen to provide, for non-Australian citizens, it may be more difficult to meet the criteria for this category.

• Australian citizens may supply a current Australian birth certificate or passport.
• Non-Australian citizens need to provide an alternative Commencement of Identity document such as an ImmiCard, certificate of identity issued by the Department of Foreign Affairs, certificate of evidence of residency status, or Australian visa document.

It may be necessary for non-Australian citizens to provide their work rights visa. To do this, applicants can utilise WorkPro’s free and instant integrated Department of Home Affairs VEVO database to complete a work rights check, which means the result will be uploaded as your Commencement of Identity document.

WorkPro is one of only a handful of companies integrated with the VEVO database, meaning the work rights check can be completed without the need to leave the WorkPro platform!

Refer to WorkPro's Applicant ID Requirements for a list of acceptable documents.

Once you upload your ID, upload a photo of you holding a PHOTO ID and 'submit' the check for processing by our vetting team.

STEP 4: VETTING AND SUBMISSION

Once you have submitted your check, WorkPro's experienced vetting team (based in Melbourne Australia) will  review the application and identity documents to confirm the application and documentation is accurate, correct and the identity is compared for authenticity. Once confirmed, the application is submitted to the Australian Criminal Intelligence Commission’s (ACIC) National Police Checking Service Support System (NPCS) database. Here, a database search uses the applicant’s name, sex and date of birth to seek matches against persons of interest (POI) known to police.

STEP 5: THE OUTCOME

NDCO

If no potential matches are found, an instant result or initial clear is returned, known as a ‘NDCO’ (no disclosable court outcome). This means there is no police history information recorded for the individual’s details as submitted and the result is returned to WorkPro’s secure portal. The customer is alerted via email that the result is finalised.

Referred and matching for persons of interest

An initial check may return as ‘referred’ when a potential match against a person of interest (POI) is returned. In this case, the check is referred to the police agency where the relevant information is held, and the agency determines whether the applicant is the same person as the POI - this is known as ‘matching’.

In some circumstances, the police agency may need additional information to assist with making a matching decision. If this is the case, the agency will raise a request for further information, generally in the form of additional personal details, such as previous addresses, photo ID or asking an applicant attend a police station to submit a fingerprint sample.

If the police agency determines that the applicant is not a match with the person of interest, the referral result is NDCO.

Confirmed match and vetting of disclosable information

If the police agency determines that the applicant is a match with the person of interest, the check moves into the vetting stage. Here, relevant legislation and information release policies are applied to determine the type and amount of information about the candidate that can be released. The check then goes into the final vetting stage.

The police agency in the state or territory in which the accredited organisation (that is, WorkPro) has its registered business reviews vetted results and applies its own legislation and policies to determine what information may be released to the accredited organisation.

DCO

This information is returned as a ‘DCO’ (disclosable court outcome) result. This means there is police history information recorded for the individual’s details as submitted. Specifically, a record of court convictions and findings of guilt, subject to the application of relevant spent conviction legislation in the relevant jurisdiction.

STEP 6: DELIVERY OF RESULTS

At the end of the process, a National Police Certificate (NPC) is issued, outlining the results of the check:

• NDCO No police information held against the applicant or no information that can be released according to the purpose and category of the police check
• DCO Police information is available that can be released

You will receive an email alert once your check is finalised. A copy of the outcome is stored in your private, secure online profile. If a company requested you to complete the check, they will also be able to view the Certificate in their private dashboard.