Citizenship & Work Rights Checks 2

• Why has my Right to Work Check been rejected?
• How do I complete a Citizenship and Work Rights Check?

WorkPro ID 6

• What is a WorkPro ID and what is it for?
• Where can I find my WorkPro ID?
• Why do I need the WorkPro ID?
• I can't find my WorkPro ID in my emails.
• If I provide my WorkPro ID to a company, what can they see?

View all 6

Inductions & eLearning 10

• I've just completed an eLearning module. What happens next?
• I have completed a WorkPro eLearning module and another company has asked for the same module. Do I need to do it again?
• I've logged in to do my modules, but the screen is blank, slow or freezes
• I got a notification that my elearning module is expiring. What do I do?
• I received an email that an eLearning module is expiring. How do I re-do it?

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Employment Medical Checks 13

• How do I complete a request for an Employment Medical Check?
• I need to change my Employment Medical Check appointment
• What is involved in an Employment Medical Check?
• How long will it take to book an appointment once I submit my Employee Medical Check request?
• Why have I been asked to undertake a pre-employment medical examination

View all 13

Police Checks 30

• My police check has been referred. How long until I know the outcome?
• Can I contact the Australian Criminal Intelligence Commission (ACIC) directly about my police check?
• What is the Australian Criminal Intelligence Commission (ACIC)?
• What is an Australian national police check?
• What information is disclosed in an Australian police check?

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Probity Checks 5

• How do I complete a 100 Point ID Check?
• How do I complete a Probity Check?
• How do I complete an Address History Check?
• How do I complete a Social Media Check?
• How do I complete an Adverse Media Check?

Token Number 3

• What is a Token?
• I haven't received a Token
• My employer sent me a Token, but I didn't receive the invitation

Username and Password 11

• I’ve forgotten my WorkPro username
• I have forgotten my WorkPro password
• How do I know if I have previously registered for a WorkPro account?
• Which web browser should I use for accessing the WorkPro platform?
• What is CAPTCHA code?

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Reference Checks 11

• What is a reference check?
• What is the difference between a background check and a reference check?
• Is a reference check valuable as part of a recruitment process?
• What questions does a Referee typically ask?
• How does an online reference check avoid discrimination and fraud?

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WorkPro Login 8

• I've logged in successfully but can't see any tasks
• Can I complete WorkPro on any device?
• How do I find out about my shifts/roster?
• I've got a question about my pay. Who do I talk to?
• How do I sign up to WorkPro?

View all 8

Privacy & Security 6

• What is WorkPro's Privacy Policy?
• I want my data to be removed from the WorkPro database
• How does WorkPro manage data security?
• Is WorkPro Security Accredited?
• What details can an employer see in my WorkPro profile?

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Working with Children and Vulnerable People Check 2

• Can I apply for a Working with Children and Vulnerable People Check through WorkPro
• How do I complete a Working With Children and Vulnerable People Check?

Licence/Ticket & Documents 4

• I received an email from WorkPro that my licence is expiring. How do I renew my licence in WorkPro?
• How do I upload Vaccination Information?
• How do I upload a licence/ticket?
• I am having issues uploading my documents.

Candidate Knowledgebase 1

• View More Candidate Support Articles

NZ Ministry of Justice Checks 3

• How do I complete a Ministry of Justice Check?
• What ID Documents Do I Need for an MoJ Check?
• I Do Not Have Acceptable ID for an MoJ Check

Australian Federal Police Check 1

• How do I complete an Australian Federal Police Check?

Subscriptions, Implementation, Storage 11

• What is WorkPro's implementation process?
• What is included in a WorkPro eLearning subscription?
• Can WorkPro be configured?
• How long does a candidate’s information appear in my dashboard?
• View More Business Support Articles

View all 11

Citizenship & Work Rights Checks 12

• What is WorkPro's citizenship and work rights function?
• Does VEVO offer an automated work rights service?
• How does the WorkPro VEVO polling function work?
• What is a change to a right to work?
• How does the WorkPro platform help to monitor work rights?

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eLearning 6

• What is the cost of a WorkPro eLearning subscription?
• How does a WorkPro eLearning subscription work?
• How is the WorkPro eLearning delivered?
• Does a WorkPro eLearning module expire?
• How do I produce an eLearning certificate?

View all 6

Employment Medical Checks 15

• How do I cancel an Employment Medical Check for a candidate?
• How do I send a candidate request for an Employment Medical Check?
• When will the Employment Medical Check results be available?
• Why does the cost of an Employment Medical Check vary?
• What is an Online Medical History Questionnaire (with Dr review)?

View all 15

Integrations 5

• Fasttrack
• Bullhorn
• Jobadder
• SmartRecruiters
• Which platforms does WorkPro integrate?

Police Checks 5

• How does WorkPro administer an Australian police check?
• How do I verify a WorkPro Police Check?
• The candidate's police check is 'Referred'. How long does it take to finalise?
• Can I escalate a Police Check Result?
• How do I purchase police checks?

Probity Checks 15

• What databases are used for anti-money laundering and counter terrorism checks?
• What is a Citizenship and Work Rights Check?
• What is an Address Verification check?
• What is a Social Media Screening check?
• What is a Driver Licence Check?

View all 15

Reporting 4

• MoJ Reconciliation Report
• Medical Check Reconciliation
• Police Check Reconciliation
• Probity Check Reconciliation

Sending Requests 4

• Using a Training Package Token
• Can a new request be sent to the same candidate working for the same company?
• How do I send a candidate request?
• Candidate request reminder frequencies

Reference Checks 12

• Is it possible to make certain reference check questions mandatory?
• If the candidate provided referee details in their CV, is it possible to automatically send these referees a reference request and skip the requesting step?
• What is a Reference Check
• I use WorkPro and Bullhorn. If I use the reference checking service, will the data also automatically be stored within Bullhorn against the candidate record?
• Can the candidate pay for their reference check using WorkPro?

View all 12

Licence, Ticket & Document Management 6

• How do I manage my licences and tickets subscription?
• How I create a document in WorkPro to collect from my candidates?
• I received an alert that a candidate licence/ticket is expiring. What happens now?
• What is the best way to see all expirying or expired licence and tickets?
• Candidate Licence Retention Periods

View all 6

WorkPro Login 1

• Can I turn on Multi Factor Authentication (MFA) and Single Sign On (SSO)?

Security 2

• Security Statement
• Risk Solutions Australia (WorkPro) ISO27001 Certificate